DEFINITIONS:
Seller – Goldpoint Dorota Kasprzak – Sabik, Marokańska Street 1S, 03-977 Warsaw, NIP: 5221364370, phone +48 502 236 069, e-mail: kontakt@dorotagoldpoint.com;
Registration Form – functionality of the Online Store, through which the Customer, by providing his personal data, can create a Customer account, and then by means of which he can purchase Products;
Consumer – a natural person making a legal transaction with the entrepreneur not directly related to his business or professional activity;
Customer – a natural person with full or limited legal capacity, a legal person or an organizational unit without legal personality, but with legal capacity, using the Online Store;
Online Store – run by the Seller who has an Online Store available at www.dorotagoldpoint.com through which the Customer can purchase Products from the Seller;
Product – products provided by the Seller, presented in the Online Store, which may be the subject of a sales contract;
Cart – the functionality of the Online Store that allows you to prepare a list of products
from the Products offered in the Online Store based on the Customer’s choices;
Regulations– these regulations of the Online Store www.dorotagoldpoint.com;
UPK – Act of 30 May 2014 on consumer rights;
UODO – Act of 10 May 2018 on the protection of personal data;
Customer Account Agreement – a free-of-charge, voluntary agreement for the provision of electronic services, regarding the possibility of using the functionality of the Online Store by the Customer;
Order – the Customer’s declaration of will expressed through the functionality of the Online Store, indicating: the quantity and type of the Product available in the Online Store at the time of expressing the declaration of will (placing the Order), price, place of delivery of the goods, Customer’s data. The Order constitutes an offer to conclude a contract for the purchase of a Product with the parameters specified in the Order.
§ 1. GENERAL PROVISIONS
1. These Regulations define the rules for using the Online Store available at the Internet address www.dorotagoldpoint.com, including in particular:
a) concluding contracts for the sale of Products via the Online Store,
b) placing Orders for Products available in the Online Store,
c) delivery of ordered Products,
d) pay the sale price of the Products and delivery costs,
e) the right to withdraw from the contract,
f) complaint procedures.
2. The Customer is obliged to comply with all provisions of the Regulations.
3. The sale takes place on the basis of the version of these Regulations in force at the time of placing the Order.
4. The customer may contact the Seller from Monday to Friday, from 10:00 to 18:00, in particular to submit complaints, via: e-mail:kontakt@dorotagoldpoint.com, telephone: +48 502 236 069, by post to the postal address of the Seller, i.e. Morokańska 1S Street, 03-977 Warsaw.
5. All Information about the Products available in the range of the Online Store constitute an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.
6. To use the Online Store, including browsing the Online Store’s assortment and placing Orders for Products, it is necessary to:
a) a computer or mobile device with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;
b) active e-mail account (e-mail) and telephone number – regarding placing Orders for Products.
7. Placing Orders by the Customer for Products offered by the Online Store requires proper registration in accordance with the provisions of § 2 of the Regulations.
§ 2. REGISTRATION, SCOPE, TERMS AND CONDITIONS OF USE OF THE ONLINE STORE
1. In order to register in the Online Store (in order to set up a Customer account), the Customer should complete the Registration Form, specifying:
a) name and surname or nickname,
b) e-mail address,
c) telephone number,
d) password,
e) delivery address (street, city, postal code, province, country).
2. In addition, the Customer should read the current Regulations of the Online Store and then accept its provisions. In order for the Seller to provide services offered by the Online Store and for the purpose of executing Orders, the Customer should consent to the processing of personal data to the extent necessary for the proper implementation of services provided electronically.
3. After completing the Registration Form correctly and truthfully, press the “Register” button. A message confirming the registration of the Customer’s account will be sent to the e-mail address (e-mail address) provided in the Registration Form.
4. The contract for the provision of electronic services in the scope of setting up and using the Customer Account on the website of the Online Store is concluded at the time of activation of the Customer Account. The Customer Account service is provided free of charge for an indefinite period.
5. The information provided in the Registration Form should be truthful and up-to-date.
If false or outdated information is provided, the Seller is not obliged to execute the Order.
6. The Customer may terminate the Customer Account agreement at any time, without giving any reason and without incurring costs, by sending the Seller via e-mail to the address kontakt@dorotagoldpoint.com a request to delete the Customer’s account along with an indication of the Customer’s e-mail address (e-mail address ) currently registered in the Online Store.
7. Registration and use of the offered functionality of the Online Store are free of charge and voluntary.
8. After registering in the Online Store, each login is done using the data provided in the Registration Form.
9. The Seller declares that in order to ensure the security of messages and data transmitted in the Online Store, he takes technical and organizational measures appropriate to the degree of risk, in particular measures to prevent unauthorized persons from obtaining and modifying personal data sent via the Internet.
10. Logging in to the Online Store is done by entering the e-mail address and password provided when registering the Customer’s account via the Registration Form in the login form.
11. The data provided when registering the account may be changed after logging into the Customer’s account.
12. A customer who has registered a customer account may use all available functionalities of the Online Store, including placing Orders for Products available in the Online Store’s assortment.
13. Complaints regarding the Products may be submitted in accordance with the provisions of § 7 of the Regulations.
14. The customer is obliged in particular to:
a) keep the login and password to your account in the Online Store secret within the limits resulting from generally applicable law. customer messages,
b) use the services offered by the Seller in a way that does not cause interference in the functioning of the Online Store
in the functioning of the Online Store, in particular through the use of specific software or devices,
c) use the services offered by the Seller in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations,
as well as with the customs adopted in a given area,
d) use the services offered by the Seller in a way that is not inconvenient for other Customers and for the Seller, respecting their personal rights (including the right to privacy) and other rights they are entitled to,
e) use any content posted as part of the Online Store only for personal use.
15. In the event of a breach by the Customer of the provisions referred to above in paragraph 14. The Seller may terminate the contract for the provision of the Customer Account service with a 14-day notice period The Seller may submit to the Customer a statement of termination of the contract for the provision of the Customer’s account service via e-mail to the e-mail address currently registered in the Online Store. Termination of the contract for the provision of the Customer’s account service will result in blocking and deleting the Customer’s account in the Online Store.
16. Successful submission of an Order is possible only if the Product selected by the Customer is available in the Seller’s warehouse, which is made visible by posting information about the availability of the Product. It is also possible to purchase the product on request.
17. The Seller reserves the possibility of errors in the description of the Products. Product photos are only examples and are used to present the specific models indicated in them. The Seller is not responsible for the photos and descriptions placed with individual Products.
§ 3. ORDERS
1. The Customer may purchase the Product by placing an Order. Orders for Products available in the Online Store (after prior registration and selection of Products) are placed by clicking the “Buy and pay” button. By placing an Order, the Customer confirms and acknowledges that the Order entails the obligation to pay the amount indicated in the Order.
2. A necessary element of the Order submission procedure is the Customer’s reading and acceptance of:
a) (Obligatory) the current Regulations available on the Online Store website,
b) (obligatory) consent to the processing of personal data,
c) (Obligatory) information on the rights arising from the UPK (Consumer Rights Act), which the Customer confirms by checking the appropriate box – thus confirming the acquaintance – before placing the Order.
3. The Customer hereby acknowledges that failure to read the Customer’s acceptance of the information indicated above in section 2 points a – c in the course of placing the Order prevents the Customer from using the possibility of purchasing the Product in the Online Store.
4. The Customer may place Orders for Products available in the Online Store’s assortment via
7 (seven) days a week and 24 (twenty-four) hours a day. In order to place an Order, the Customer should:
a) log in to the Online Store using the login form based on the data provided at the stage of filling out the Registration Form,
b) select the product that is the subject of the Order, and then click the “To Cart” button,
c) select the type of delivery (method of delivery of the product) – if available,
d) enter the details of the recipient of the Order and the address to which the product is to be delivered,
(e) click the “Buy and pay” button.
(5) Information about the total value of the Order (the price of the Product including all additional costs) is given each time on the website of the Online Store during the placement of the Order.
(6) Until the moment of confirming the Order – pressing the “Order and pay” button. – The Customer has the ability to modify the Order, in terms of selection (adding or removing) the Product from the shopping cart.
7 Placing an Order by the Customer means placing an offer to the Seller to conclude an agreement of sale (purchase) of the ordered Product.
8. After placing the Order by the Customer, a confirmation of receipt by the Seller of the Order submitted by the Customer will be sent to the Customer’s e-mail address indicated in the Customer’s account (at the stage of completing the Registration Form) along with all data allowing to specify the ordered service.
9. Confirmation of the acceptance of the Order (including making available, recording and securing) of all relevant provisions of the Product sales contract takes place by sending the Customer confirmation of acceptance of the Order for execution in the manner indicated in section 8 above, by including in the content of the e-mail sent by the Online Store: information about the ordered Product along with an indication of its price, delivery cost (unless the delivery is free of charge), the amount to be paid for the entire Order, Regulations of the Online Store, information about the right to withdraw from the contract together with a model declaration of withdrawal from the contract for self-download, information on the possibility of submitting a complaint along with the Complaint Form for self-download, information on the content of the Regulations for self-download.
10. The delivery time indicated in the Confirmation of acceptance of the Order is an indicative period counted from the moment of accepting the Order for execution until the moment of sending the Product to the Customer via the delivery methods indicated below in the content of the Regulations.
§ 4. PAYMENTS
1.Prices of the Products indicated on the websites of the Online Store:
a) include VAT and are given in Polish zlotys,
b) do not include delivery costs (unless it is expressly reserved and indicated for a given Product – through information about free delivery), whereas the delivery costs depend on the method of delivering the Product to the Customer, on the value and size of the Order and are given when choosing the method delivery of the Product by the Customer.
2. The prices of the Products in the Online Store do not include the cost of delivery of the Product, unless there is information about free delivery of the Product next to the Product. nformation on the total amount of the Order, including Product prices and delivery costs, is presented in the Basket after the Customer selects the Product, payment method and delivery method. Information on the total amount of the Order will be additionally sent to the Customer in accordance with the procedure indicated in § 3 paragraph 9 above.
3. Delivery costs will be provided only if the Customer is obliged to bear them, i.e. when the costs of delivery of the Products will not be covered by the Seller (free delivery).
4. The price given for each Product is binding from the moment the Customer receives the Confirmation of acceptance of the Order for execution, referred to in § 3 section 8 of the Regulations.
5. Delivery costs are determined in accordance with the provisions of § 5 of the Regulations and each time they are indicated to the Customer at the stage of order execution (except for free delivery).
6. The binding and final price of the Product and the cost of delivery is the total price of the Order given in the Basket at the time of placing the Order by the Customer on the Online Store website.
7. The total amount of the Order execution means the amount to be paid by the Customer, which consists of the total price of the items for the Ordered Products and the cost of delivery.
§ 5. PROCESSING OF ORDERS
1. The execution of the Order takes place (begins) after the Customer receives the Confirmation of acceptance of the offer and approval of the placed Order by using the link contained in the message in accordance with § 3 paragraph 8 of the Regulations.
2. The deadline for the execution of the Order, including delivery to the Customer, should be up to 14 business days in the territory of the Republic of Poland.
3. The Order completion date indicated in paragraph 2 above may be exceeded for reasons related to possible difficulties in the execution of the Order resulting from reasons beyond the Seller’s control.
4. The Seller shall immediately inform the Customer about any difficulties in the execution of the Order in the form of an electronic message to the e-mail address provided by the Customer when placing the Order.
5. If the cost of delivery is borne by the Customer, it is added to the price for the selected Product. The cost of delivery depends on the choice of the delivery method and the place of delivery, in accordance with the price lists used by the carrier, which will be shown next to the Product. If it is clear from the content of the offer, the cost of delivery of the Product shall be borne by the Seller (free delivery).
6. With regard to some or all of the Products offered by the Seller, the Online Store may provide/offer free delivery of the purchased Product.. In such a situation, the relevant information is placed next to the product, and the amount to be paid for the Product is the total price that the Customer must pay for the Ordered Product, including delivery.
7. The products are delivered to the address indicated by the Customer via a courier company.
8.The exact costs of delivery of the Product in the territory of the Republic of Poland are indicated on the website of the Online Store, unless the delivery costs are covered by the Seller (free of charge) on the terms set out above in section 6.
9. When collecting the shipment with the Order, the Customer should check the delivery status. In the event of damage to the delivery after its receipt from the supplier, the Customer should immediately contact the Seller in the manner indicated in § 1 section 4 of the Regulations.
10. The maximum order processing time is 30 working days.
§ 6. WITHDRAWAL FROM THE AGREEMENT
1. The Customer who is a Consumer in accordance with the UPK may withdraw (in whole or in part) from the contract for the sale of Products concluded remotely via the Online Store without giving a reason, by submitting a relevant statement in writing within 14 days from the date on which the Consumer or a third party other than the carrier and indicated by the Consumer came into possession of the purchased Product (hereinafter referred to as withdrawal from the sales contract or withdrawal from the contract).
2. In the event of withdrawal from a distance sales contract for Products, the contract is considered void and the Consumer is released from any obligations.
3. In a situation where the Consumer purchased more than one Product with one Order, the right of withdrawal may be exercised in whole or in part, depending on the Consumer’s decision. This means that the Consumer has the right to withdraw from the entire Order or withdraw from part of the Order.
4. The deadline to withdraw from the contract (in whole and in part) expires after 14 days from the date on which the Consumer came into possession (or on which a third party other than the carrier and indicated by the Consumer came into possession) of the ordered Product.
5. The above right may be exercised by the Consumer by sending a written statement of withdrawal from the contract. An example of a statement of withdrawal from the contract
which the Consumer may use is made available in accordance with sec. 6 below.
6. Information on the right to withdraw from the contract, together with a template of the statement on withdrawal from the contract (constituting Annex 1 to the Regulations) is provided to the Consumer:
(a) during the Ordering procedure, in addition.
b) is included in the Order confirmation referred to in § 3 sec. 9 of the Regulations and
c) is available on the Online Store website.
7. Pursuant to Art. 38 of the UPK, the right to withdraw from a distance contract does not apply to a distance contract, the Consumer is not entitled to contracts:
- for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract,
b) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
c) in which the subject of the service is an item that deteriorates quickly or has a short shelf life,
d) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
e) in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery,
f) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
g) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.
8. The Seller returns the payment using the same method of payment as used by the Consumer.
9. The consumer is obliged to return the Product to the seller together with a statement of withdrawal from the sales contract. To meet the deadline, it is enough to send the Product back to the address provided
in § 1 section 4 above before its expiry. At the same time, the Consumer is obliged to return the Product to the Company in a condition not exceeding what is necessary to establish the nature of the Product, as well as its features and functioning The consumer is liable for a decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature of the Product, its features or functioning. The Product returned by the Consumer should be packed in an appropriate way to ensure no damage during transport..
10. The consumer bears only the direct costs of return – he cost of sending the Product to the Seller.
(11) In the event of effective withdrawal from the Agreement, the Seller is obliged to immediately, but not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the sales contract, return to the Consumer all payments made by him, subject to section 13 below. If the Product was delivered in a way other than at the expense of the Seller – free delivery), the Seller will additionally return to the Consumer any costs of delivering the product received from the Consumer – delivery costs from the Seller to the Consumer – with the exception of additional costs resulting from the method of delivery chosen by the Consumer in another way. than the least expensive ordinary delivery method offered by the Seller.
12. The Seller may withhold the reimbursement of payments received from the Consumer until receipt of the Product back or delivery by the Consumer of proof of its return, depending on which event occurs first.
§ 7. ADVERTISEMENTS
(1) The Seller shall be liable to the Customer if the sold Product has a physical or legal defect (warranty). A physical defect in a Product is the non-conformity of the delivered Products with the contract. The Customer has the right to file a complaint within 2 (two) years from the date of release of the Product in question to him by the Seller.
(2) The Seller shall, within 14 calendar days, respond to the Customer’s complaint and notify the Customer on how to proceed.
(3) In order for the Seller to consider the complaint, the Customer should deliver the advertised Product(s) together with the proof of purchase of such Product(s) to the Seller and a description of the complaint.
(4) A specimen of the Complaint Form (attached as Appendix 2 to the Regulations) shall be provided to the Customer:
(a) during the Ordering procedure, in addition.
b) is included in the Order confirmation referred to in § 3 para. 9 of the Regulations and
(c) is available in the Terms and Conditions available on the website of the Online Store.
(5) If the Product was delivered via the Polish Post or a courier company, the complaint (i.e. the advertised Product, description of the complaint) should be sent back to the address indicated in § 1 par. 4 of the Regulations. The seller does not accept any parcels sent back cash on delivery.
(6) If the complaint is considered in favor of the Customer – the Seller shall immediately replace the defective Product with a defect-free one or remove the defect. The above does not affect the customer’s ability to submit a statement of price reduction or withdrawal from the contract in accordance with applicable regulations.
7. If it is not possible to replace the Product, remove the defect of the Product or reduce the price, the Seller shall return the payment immediately in accordance with applicable law.
8. The Customer purchasing the Product for purposes directly related to his professional or business activity (Customer who is not a consumer) has the right to file a complaint in accordance with applicable law, while the Seller’s liability under the warranty for physical defects of the Products is limited to the amount which the Customer paid to the Seller for the purchase of a given Product.
§ 8. PERSONAL DATA PROTECTION
- The controller of personal data within the meaning of Art. 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals
in connection with the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, is GOLDPOINT Dorota Kasprzak – Sabik, ul. Marokańska 1S, 03-977 Warsaw, NIP: 5221364370. - The customer provides personal information in the process of registering an account with the Online Store and in the process of using the Online Store, including making purchases from the Online Store.
(3) Provision of personal data by the Customer is voluntary, however, the Customer acknowledges that failure to provide personal data may make it impossible for the Seller to provide electronic services (statutory requirement) and for the Customer to make purchases from the Online Store (contractual requirement).
4 The Seller shall process personal data in accordance with the provisions of the RODO, the Law of May 10, 2018.
on the protection of personal data (consolidated text: Journal of Laws 2018, item 1000), the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws 2017, item 1219, as amended).
(5) The legal basis for the processing of customer data of the Online Store is Art. 6 paragraph. 1 lit. c RODO
in zw. from Art. 18 para. 1 and 2 of the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws 2017, item 1219, as amended) and the performance of the contract in accordance with Art. 6 paragraph. 1 lit. b RODO. Customer’s personal data will also be processed on the basis of Art. 6 paragraph. 1 lit. a RODO tj. separate and voluntary consent for the purpose of sending commercial information about products and services of the Seller’s customers.
(6) The Seller processes personal data in order to provide services electronically (handling of the Customer’s account), including the conclusion with the Customer and execution of contracts for the sale of Products ordered by the Customer in the Online Store. In case of separate and voluntary consent of the customer, the customer’s personal data will also be processed for the purpose of sending commercial information
About the Seller’s products and services.
7. Personal data will be stored by the Seller until the Customer deletes the account, however, in the case of performance of the sales contract or Order – for a period of min. 5 years counted from the end of the calendar year in which the payment of the tax by the Seller was required
in connection with the order placed by the Customer / performance of the contract. In certain situations, e.g. pursuing or defending claims, the regulations may provide for a different period justifying the storage of the Customer’s data.
8. Personal data will be transferred by the Seller to companies servicing it in the field of ICT, legal, as well as realizing the delivery of goods. The Seller does not transfer Customers’ personal data to third countries.
9. The customer has the right to:
a) access to personal data. At the Customer’s separate request, the Seller shall provide the Customer with detailed information as to whether, to what extent and for what purpose it processes his personal data.
b) request a copy of the processed personal data. At the Customer’s request, the Seller will prepare a copy of the Customer’s personal data. A copy will be made available in a popular IT file format. The first copy will be provided free of charge. However, for each subsequent one, the Seller may charge a fee in the amount to be determined based on the provisions of the GDPR.
c) rectification and deletion of personal data If it turns out that the Customer’s personal data is incorrect, the Seller will remove the irregularities The Seller will do it on its own initiative – or if the Customer pays attention to it – at the Customer’s request. The customer can rectify the data
at any time using the functionality of your Account. If the Customer does not wish to process personal data, the Seller will remove them from its databases, provided that it has no other grounds for further processing of the Customer’s data Removal of some data may prevent further provision of services to the Customer – this applies to those services in connection with which it is necessary to process personal data that has been made available. For example, the Seller will not be able to provide services related to the Customer’s account if the Customer requests the removal of the e-mail address and login. Despite the Customer’s request to delete his personal data, the Seller will be able to process some personal data on the terms set out in point 6 of the Regulations and the GDPR.
d) restrictions on the processing of personal data. In the cases provided for by the GDPR, at the Customer’s request, the Seller will limit the processing of his personal data Restricting the processing of personal data prevents their use outside of storage. In this case, any other actions on data subject to processing restrictions may be performed only with the consent of the Customer.
e) request the transfer of processed personal data On the terms provided
in the GDPR, the Customer may request the transfer of personal data saved in a standard machine-readable file format If the Customer’s goal is to transfer data to another administrator, the Seller will send a file containing the Customer’s personal data directly to the indicated administrator.
f) objection. In some cases, even if the Seller processes the Customer’s personal data in accordance with the law, without the Customer’s consent, the Customer may request the Seller to stop processing personal data by raising an objection. It will be justified if the Customer proves that the Seller’s lawful actions nevertheless violate the interests, rights or freedoms of the Customer.
g) withdrawal of consent to the processing of personal data that is processed on the basis of consent (e.g. receiving commercial information from the Seller’s customers). Once granted, consent to data processing is not granted forever. If for any reason the Customer changes his mind, he may withdraw his consent to the processing of personal data.
In such a situation, if the Seller does not have a separate basis for processing, he will cease to use the Customer’s personal data for the purpose for which his consent was given The Customer may withdraw the consent at any time by modifying the settings available in the Customer Account or by sending a consent withdrawal request to the following e-mail address:kontakt@dorotagoldpoint.com. Withdrawal of consent does not affect the processing of personal data carried out by the Seller before its withdrawal.
h) complaints to the supervisory authority. The supervisory body for respecting the rights of the Customer in the processing of personal data is the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw) If the Customer believes that the actions of the Seller related
with the processing of personal data, his rights have been violated, you can lodge a complaint with the President of the Office for Personal Data Protection.
10. In order to provide the Seller’s products or services tailored to the individual needs or preferences of the Customer, personal data and related data regarding placed Orders, purchased products or services may be subject to profiling. The Seller will exercise due diligence so that profiling does not have any negative consequences for the Customer and serves only the Seller’s justified interests, understood as marketing of its own products and services, and in the event of a separate consent by the Customer, also products and services of the Seller’s clients.
11. In matters related to the protection of personal data, please contact us at
e-mail: kontakt@dorotagoldpoint.com.
§ 9. Amicable Settlement of Disputes
1. The Seller hereby informs that in the event of a dispute related to the performance of the contract, the Consumer, in order to avoid possible court disputes, has the option of:
a) to apply to the voivodship inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of any dispute arising between the Consumer and the Seller,
b) to apply to the permanent amicable consumer court operating at the voivodship inspector of the Trade Inspection with a request to settle the dispute arising from the concluded sales contract.
2. The use of extrajudicial means of dealing with complaints and pursuing claims is voluntary, and both parties, i.e. the Seller and the Consumer, must agree to the procedure.
3. In order to initiate the proceedings, an appropriate application should be submitted to the competent Voivodship Inspectorate of the Trade Inspection – depending on the type of proceedings – an application for mediation or an application for consideration of the case before an amicable consumer court. The Seller hereby informs that relevant applications are available on the websites of the Provincial Inspectorates of the Trade Inspection.
4. Notwithstanding the foregoing, the Seller hereby informs that detailed information on out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks are include consumer protection, Voivodship Inspectorates of the Trade Inspection and at the address of the Office of Competition and Consumer Protection www.uokik.gov.pl. In addition, the Consumer may obtain free assistance in resolving the dispute between the Consumer and the Seller, using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection, including Consumer Federation at the website address: www.federacjakonsumentow.org.pl.
§ 10. FINAL PROVISIONS
1. The Regulations come into force on December 1, 2019.
2. Recognition of individual provisions of these Regulations in the manner provided for by law as invalid or ineffective, does not affect the validity or effectiveness of the remaining provisions of the Regulations. In place of the invalid provision, the rule that is closest to the purposes of the invalid provision and the entire Regulations will be applied.
3. The Seller reserves the right to change the Regulations for important technical, legal and/or organizational reasons. The amendment to the Regulations becomes effective on the date indicated by the Seller, not shorter than 7 days from the moment of making the amended Regulations available on the Online Store website.
4. Orders placed by customers before the entry into force of changes to the regulations are carried out in accordance with the existing provisions of the regulations.
5. The Seller is not responsible for:
a) blocking mail server administrators from sending messages to the address
e-mail address indicated by the Customer and for deleting and blocking e-mail messages by software installed on the computer used by the Customer,
b) for disruptions, including interruptions, in the functioning of the Online Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
6. In the event of non-compliance of the provisions of these Regulations with the above provisions, these provisions shall prevail, and the remaining provisions shall remain in force to the extent permitted by law.
7. The Polish law applies to the Sales Agreement for products in the online store The contract is concluded in Polish.
Attachments:
a) Template of the declaration of withdrawal from the Agreement along with information on the right to withdraw from the Agreement;
b) Template of the Complaint Form.
Annex No. 1 to the Regulations of the online store www.dorotagoldpoint.com
WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)
Addressee:
……………………………………………………………………………………………………………………………………………………..
I/We (*) hereby give notice that I/we (*) withdraw from my/our contract of sale of the following items:
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
Order number:
……………………………………………………………………………………………………………………………………………………..
Product collection date:
……………………………………………………………………………………………………………………………………………………..
Name of the consumer(s):
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
Consumer(s) address:
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
Signature of the consumer(s) (only if the form is submitted on paper): ………………………….
Date: …………………………………..
(*) Delete where not applicable.
INFORMATION ON THE USE OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
§ 1. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
1. We hereby inform that on the basis of the Act of 30 May 2014 on consumer rights. (Journal of Laws of 2017, item 683, as amended) you have the right to withdraw from the contract for the purchase of products offered for sale by Goldpoint Dorota Kasprzak – Sabik within 14 days without giving any reason.
2. In a situation where you have purchased more than one Product with one Order, the right of withdrawal may be exercised in whole or in part. This means that you can withdraw from the entire Order (all products purchased) or withdraw from part of the Order (one or more products).
3. The deadline to withdraw from the contract (in whole and in part) expires after 14 days from the day on which you came into possession (or on which a third party other than the carrier and indicated by you came into possession) of the ordered product.
4. To exercise your right of withdrawal, you must inform us of your decision
to withdraw from this contract by an unequivocal statement submitted in writing to the following address: Goldpoint Dorota Kasprzak – Sabik ul. Morokańska 1S, 03-977 Warsaw If you have purchased
more than one Product under one Order, it is necessary to specify whether you withdraw from the concluded contract in whole or in part. In the absence of relevant information, it is assumed that you have withdrawn from the contract in its entirety.
5. In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract to the address indicated in section 4 or delivered a written statement directly to the registered office of the company located at the same address.
§ 2. CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT
1. In the event of withdrawal from this contract, we return to you all payments received from you, including the costs of delivering the Product – the cost of delivery from the Seller to the Consumer,
if such have been charged (except for additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we are informed about your decision to perform the right to withdraw from this contract We will refund the payment using the same payment methods that you used in the original transaction. Goldpoint Dorota Kasprzak – Sabik may withhold the refund until receipt of the returned Product.
2. At the same time, we would like to inform you that the withdrawal from the contract results in the need to return the Product. The product should be returned or delivered to the following address: Goldpoint Dorota Kasprzak – Sabik ul. Marokańska 1S, 03-977 Warsaw, together with a written statement of withdrawal from this contract The deadline is met if you send back the Product before the period of 14 days has expired.
3. Please be advised that you will have to bear the direct costs of returning the Product – the cost of sending it back to the Seller.
Appendix No. 2 to the Regulations of the online store www.dorotagoldpoint.com
COMPLAINT FORM
ADVERTISER:
First name and last name: ……………………………………………………………………………………………………………………………
Address: …………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
E-mail: ……………………………………………………………………….; tel. ………………………………………………………….
Product purchase date:: …………………………………………………………………………………………………………………..
Product name: ……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………..
Order No: …………………………………………………………………………………………………………………………….
Quantity of the advertised goods: ………………………………………………………………………………………………………….
Unit price: …………………………………………………………………………………………………………………………
Total value of goods: ………………………………………………………………………………………………………………….
NOTIFICATION OF COMPLAINTS: description of defects
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
When the defects were found: …………………………………………………………………………………………………….
Customer’s request related to damage or defect:
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
……………………………………………………………………………………………………………………………………………………..
The product under complaint together with the completed form and proof of purchase should be sent to the following address:
Goldpoint Dorota Kasprzak – Sabik ul. Morokańska 1S, 03-977 Warsaw..
The complaint will be considered within 14 days from the date of submitting the complaint.
…………………………………… (Client’s legible signature)